The group is the product
Read alone. Apply together.
This mastermind uses The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture by Robert Spector, breAnne O. Reeves as the shared agenda. The value comes from ten people testing its ideas against real decisions, commitments, and results.
Discussion focus
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service....
Cohort mechanics
- Seats
- 10
- Launch
- At capacity
- Format
- Guided cohort